The Health Capital For Females
Frequently asked questions
Online doctor consultations are virtual consultations that you can have with a doctor through audio/video/chat in order to address health concerns. It is a preferred method as it is convenient and time-saving, especially for the times when you cannot visit a doctor physically at the clinic or hospital. An online doctor consultation is similar to a physical consultation where you get a prescription after the consultation is complete.
Yes, the prescription is valid. It is a digital document which is signed by the doctor you consulted.
In the unlikely event that an online doctor does not respond, you will be entitled to a 100% refund.
If your audio/video call gets disconnected during the online consultation, you would receive another call within a few minutes provided your interent connection is stable.
To know if your online consultation is covered in your health insurance policy, you will need to get in touch with your insurance provider. They will be able to guide you the same.
Once you book an online consultation on our app, you will get 30 minutes to speak to the doctor. This window can however, change according to your health conditions and the number of queries you have.